• EMAIL ETIQUETTE

Netiquette Home Page
(classic advice from Virginia Shea, the "Miss Manners" of the Internet)
http://www.albion.com/netiquette/index.html

Business E-mail Basics
(an overview from eManners expert Judith Kallos)
http://www.businessemailetiquette.com/business-e-mail-etiquette-basics/

Five Tips for Email Excellence
(from communications consultant Dianna Booher)
http://www.patronsaintpr.com/samples/Booher/21C.htm

Proof It! (advice from Kathy Towner, WinCommunications / WinM@il)
http://www.wincommunications.com/BusinessBuilderDecember05.html

Business Email Etiquette: Maintaining a Professional Image
http://www.sideroad.com/Career_Advice/business-email-etiquette%20.html

Email Etiquette: Keeping Your Foot Out of Your Virtual Mouth
• presentation (.ppt)      • handout (.doc)

What Not to Email: A Presentation for AWC (.ppt)

TEST YOURSELF

Test Your Email IQ (can be used as an editing checklist)
http://www.grammarphobia.com/email.html

Test Your Netiquette (Virginia Shea)
http://www.albion.com/netiquette/netiquiz.html

Netiquette Quiz (Judith Kallos)
http://www.netmanners.com/netiquette_quiz.html

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• EMAIL PRODUCTIVITY

  Writing Sensible Email Messages (43 folders)
  http://www.43folders.com/2005/09/19/writing-sensible-email-messages/

  Email Etiquette (32 most important rules)
  http://www.emailreplies.com/#7structure

  Email Marketing Tutorial
  http://website101.com/email_e-mail/email_marketing_basics.html
  
  Taming Email
  http://www.tamingemail.com

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• RECOMMENDED BOOKS
  
  
  • Angell, David and Brent Heslop. Elements of E-mail Style: Communicate Effectively via Electronic Mail. New York: Addison-Wesley, 2002.
    
    In the spirit of Strunk and White, the authors cover everything from how to structure a long message to sentence rhythm and mechanics. Their treatment of how to add emphasis to messages without using HTML is especially helpful.
    
    
  • Booher, Dianna. E-Writing: 21st-Century Tools for Effective Communication. New York: Simon & Schuster, 2001.
    
    Booher, also known as "the Miss Manners of memos," addresses everything from writing concise, effective emails to managing an overflowing inbox. Her clear organization and thorough explanations make the book useful both as a how-to guide and as a reference.
    
    
  • Kallos, Judith. Everything You Ever Wanted to Know About Business E-Mail Etiquette [ebook]. Available at http://www.emailetiquettemadeeasy.com/technology-muse.html
    
    Bad netiquette can be a deal-breaker, according to Kallos. Based on the author's coaching practice, this guide covers everything from attachment to corporate e-mail policies.
    
    
  • Lindsell-Roberts, Sheryl. Strategic Business Letters and E-Mail. New York: Houghton Mifflin, 2004.
    
    Every piece of advice in this comprehensive guide is backed up by examples and illustrated by models.
    
    
  • O'Conner, Patricia T. and Stewart Kellerman. You Send Me: Getting It Right When You Write Online. New York: Harcourt, 2002.
    
    "Your typical e-mail is not a pretty sight," according to the authors. They offer humorous, practical advice on how to adapt basic writing principles to the new medium of email. Approximately half the book is devoted to "Grammar a la Modem: A Crash Course."

• GRAMMAR AND STYLE GUIDES
  
  Charles Darling’s “Guide to Grammar and Usage”
  http://grammar.ccc.commnet.edu/grammar/
  
  The Electric Eclectic collection of resources
  http://bloxword.ca/collect.htm
  
  Garbl’s Online Grammar Guides
  http://home.comcast.net/~garbl/writing/grammar.htm
  
  Professional Writing Style
  http://www.designsensory.com/pws/index.html

Strunk's Elements of Style online
http://www.bartleby.com/141/strunk1.html

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